At zenticstore.com, we are committed to providing a transparent, reliable, and efficient shopping experience for our customers. This policy outlines our shipping procedures, delivery timeframes, and returns process to ensure you have all the necessary information before and after placing an order.

Delivery Options Overview

We strive to make international shopping simple and affordable. We are pleased to offer Free Express International Shipping on all orders, regardless of the order value or destination. Our goal is to deliver your items safely and within a reasonable timeframe.

Delivery Overview

Shipping Cost

Shipping is free on every order, to every destination we serve. There are no shipping fees added at checkout — the price shown on the product page is the price you pay.

Delivery takes 8 to 20 business days, including processing and transit.

Import Duties

European Union: import duties are already covered. Since July 2026 the EU applies a flat customs duty to parcels arriving from outside the bloc. We pay that duty when your order is placed, so nothing is collected from you on delivery.

United Kingdom, Canada, Australia: your parcel may be subject to local import VAT or a carrier handling fee on arrival. These charges are set by your country’s customs authority, not by us, and they are not included in the price shown. If you are charged one, contact us — we will look at it with you.

Shipping Method

All orders are dispatched via our Express International Shipping partners to ensure the balance between speed and reliability.

Estimated Delivery Time

  • Total Delivery Time: 8 to 20 business days.

Please note that this timeframe includes the processing of your order and the transit time. While we aim to deliver within the earlier part of this window, international logistics can vary depending on the destination country.

Order Processing

Before your order is dispatched, it undergoes a processing period which includes order verification, quality checks, and packaging. Once your order has been handed over to the shipping carrier, you will receive a notification.

Order Tracking

Tracking information is available for all orders. Once your package has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your shipment’s progress. Please allow up to 48 hours for the tracking information to update in the carrier’s system.

Customs Duties, VAT, and Import Taxes

Customer Responsibility

For international orders, including those shipped to the United Kingdom and countries within the European Union, goods may be subject to import duties, taxes, and customs clearance fees once the package reaches the destination country.

These charges are not included in the item price or shipping cost (which is free). The customer is the importer of record and is responsible for any applicable customs fees, VAT, or import taxes.

EU & UK Specific Notice

Due to changes in tax regulations, customers in the UK and EU should be aware that local customs authorities may request payment of VAT or duties before releasing the package. zenticstore.com has no control over these charges and cannot predict their amount. If you refuse to pay these charges and the package is returned to us, we reserve the right to deduct any return shipping costs and administrative fees from your refund.

Incorrect or Incomplete Address

It is the responsibility of the customer to provide a complete and accurate shipping address at checkout. zenticstore.com is not responsible for packages that are lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.

If you realize you have made an error in your address, please contact us immediately at info@zenticstore.com. If the order has not yet been processed, we will do our best to update it. However, if the order has already been dispatched, we are unable to redirect it.

Delivery Delays Beyond Control

While we aim to meet our 8 to 20 business day delivery window, certain circumstances may cause delays that are beyond our control. zenticstore.com is not liable for delays caused by:

  • Customs inspections and clearance procedures in the destination country.
  • Logistics issues within the local postal service of the destination country.
  • Force majeure events, including severe weather, strikes, natural disasters, or global supply chain disruptions.

Returns & Replacements Policy

We stand by the quality of our products. If you encounter an issue with your order, we are here to help.

Defective or Damaged Items

If you receive an item that is defective, damaged, or significantly different from the description, you are eligible for a free replacement or a full refund.

Lost Packages

If your package is confirmed lost by the carrier after the estimated delivery window has passed, we will send a replacement free of charge or issue a full refund.

Return Procedure

To initiate a return, replacement, or claim, you must contact our support team first. Please do not send items back to the return address on the package without prior authorization, as this may result in the loss of your item or a delay in your refund.

How to request a return:

  1. Email us at info@zenticstore.com.
  2. Include your Order Number in the subject line.
  3. Describe the issue and, if applicable, attach clear photos of the defect or damage.

Our support team will review your request and provide you with the correct return address and instructions.

Refund Policy

Eligibility

To be eligible for a refund (for reasons other than defects), items must generally be in their original condition, unused, and in the original packaging. Requests must be made within a reasonable period following receipt of the goods, adhering to local consumer protection laws.

Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds to Original Payment Method

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund officially.

Non-Returnable Items

Certain types of items may be exempt from being returned, such as personalized goods, sanitary goods, or hazardous materials. If an item is non-returnable, this will be clearly stated.

Abuse, Fraud, and Excessive Claims

zenticstore.com reserves the right to refuse service, terminate accounts, or deny refunds in the event of suspected fraud, abuse of the returns policy, or excessive claims that violate our terms of service.

Policy Updates and Changes

We reserve the right to modify this Delivery & Returns Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage customers to review this page frequently for the latest information.

Contact Information

For any questions regarding this policy, shipping, or returns, please contact us:

Email: info@zenticstore.com

Frequently Asked Questions (FAQ)

1. How long will it take to receive my order? Our estimated delivery time is between 8 and 20 business days. This timeframe includes order processing and shipping transit time. While we make every effort to deliver within this window, international customs procedures can sometimes cause minor delays.

2. Do I have to pay for shipping? No. Shipping is free on every order, with no fees added at checkout. For EU orders, import duties are covered by us as well — nothing is collected on delivery. Outside the EU, local import charges may apply; see Import Duties above.

3. What happens if my package is lost in transit? If the tracking information confirms that your package has been lost or if it has not arrived significantly past the estimated delivery window, please contact us at info@zenticstore.com. We will investigate with the carrier and offer you a full refund or a free replacement.

4. How do I return an item if I am not satisfied? To return an item, please contact our customer support team via email at info@zenticstore.com first. We will provide you with the specific return instructions and the correct return address. Please do not return items without contacting us first.

5. Will I be charged customs or import taxes? Depending on your location, specifically in the UK and EU, you may be required to pay import duties or VAT upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer. We recommend checking with your local customs office for more information regarding importation fees. refunds and returns.